Your questions, clearly answered.

Essential Guidelines

We prioritize skin barrier health and clinical transparency. Review our core policies below to resolve common skincare queries.

Formulation & Safety

Shipping & Delivery

How should I patch-test new active serums? Apply three drops to your inner forearm daily for three days. If no redness occurs, safely introduce it to your facial routine.

What are your delivery timelines across Bangladesh? We deliver within twenty-four to forty-eight hours inside Dhaka. Deliveries to all other districts take three to five business days.

What is the shelf life of the products? Unopened bottles remain stable for twenty-four months. Once opened, active formulations should be used within twelve months for maximum efficacy.

How can I track my package? Once dispatched, a tracking link is sent via SMS. You can monitor your shipment directly through our local logistics partner portal.

Payments & Security

Returns & Exchanges

Which payment methods are accepted? We support Cash on Delivery nationwide, secure bKash and Nagad mobile transfers, and all major debit or credit cards at checkout.

What is your return policy? We accept returns on unopened, sealed products within seven days of delivery. Please retain your original invoice for all exchange requests.

Is mobile payment secure? Yes. All digital transactions are processed through encrypted gateways, ensuring your mobile wallet data remains fully protected.

What if my product arrives damaged? Report any transit damage to our support team within twenty-four hours of receipt with clear photographic proof for immediate replacement.

Dermatology-First Commitments

Still have questions?

Our dedicated skincare support team is available daily to assist you with personalized routine advice and real-time order tracking.